Shipping & Returns

 

Ship-shape Shipping

We charge a $25 flat fee per order to ship anywhere in North America. If you live outside of North America, there are additional charges for international shipping, but these shoes are totally worth it!

We understand that getting your style on is important to you, so we make every effort to ship orders the day they are received.

 

Many Happy Returns

We really hope you LOVE your new shoes. But there’s always a chance that you’ve changed your mind or aren’t feeling 100 about them. That’s fine. You can return your order to the warehouse for a full refund or exchange within 30 days of purchase. Just email our customer service department at: www.alexandernoel.com

Please note return shipping is at your expense (we know that’s tough for now—we’re not at Nordstrom’s level yet). So, this also means returns sent C.O.D. will not be accepted.

Additional Info:

1.    Please Note All SALE ITEMS are FINAL SALE

2.     Within our 30-day return policy, there are no catches or exceptions.

If you are not fully satisfied with your purchase, please return it, along with the receipt in the original packaging according to the following requirements:

a)    There should be no visual wear and/or damage to the original product. (So, no wearing them to big job interview and returning them. Not cool.)  

b)    If our product is returned without a receipt, worn, damaged or past the required 30-day return time period, your refund will be calculated based on a 50% re-stocking fee.

c)    Once our warehouse confirms that your return meets the criteria above, we will send you an email confirmation and issue you a refund right away!