What is the Alexander Noel cancellation policy?
We really hope you LOVE your new shoes, but there’s always a chance that you’ve changed your mind or aren’t feeling 100% about them. That’s fine. You may return your order to the warehouse for a full refund or exchange within 30 days of purchase. Simply email our customer service department at: www.alexandernoel.com
Please note return shipping is at your expense (we know that’s tough for now—we’re not at Nordstrom’s level yet). So, this also means returns sent C.O.D. will not be accepted.
Within our 30-day return policy, there are no catches or exceptions.
If you are not fully satisfied with your purchase, please return it, along with the receipt in the original packaging according to the following requirements:
There should be no visual wear and/or damage to the original product. (So, no wearing them to a big job interview and returning them. -- not cool!)
If our product is returned, worn, damaged or past the required 30-day return time, your refund will be calculated based on a 50% re-stocking fee.
Once our warehouse confirms that your return meets the criteria above, we will send you an email confirmation and issue you a refund right away!
What are your shoes made of?
Our shoes are made around the world and are made with the highest quality materials.
We only use the best grain leather sourced from tanneries throughout Europe. One of our amazing artisans has developed a unique burnished texture as it goes through the aging process. The leather is dyed and done individually and manually. The soles are handmade made from Argentinean calf skin. The materials we use to make your shoes are simply beautiful!
And we’re not done yet! The amazing thing about working with some great artisans around the world is we build your quality shoe with the best of all parts from around the world. Not only can you select the textures of leathers, suedes, but you can also have the best of quality fabrics and color when you design your own shoes with our unique technology.
Look at this cool video to give you a better understanding of the quality, craftsmanship and the integrity of these amazing artisans (Video Link).
Since we travel and search the world for even more creative and beautiful artisan creators. Stay tuned!
Can I change or cancel the order once I have made the order?
Once you complete the online order or design shoe online, your order is processed immediately.
Please contact our team using the Alexander Noel chat, text, or email functions to let us know of any changes you wish to make, and we will do our best accommodate and expedite your request.
If you decide to cancel, please use our cancellation process found here.
What type of payment can I use to purchase your shoes?
For our standard online shoes and design process, you may use:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
Discover (US merchants only)